Client Grievance and Complaint Policy

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Our Policy

In order to promote client access to high-quality, consumer-centered services, Pioneer Human Services will document and investigate all complaints received on our behavioral health programs. Complaints may be submitted to Pioneer via mail, phone (hotline number below), email, fax, in-person or online.

Pioneer regards all complaints as confidential and it is our policy to protect your name. However, it may become necessary to reveal your identity in order to validate your complaint.

Please fill out thePDF icon Complaint/Grievance Form and send it by one of the following:

Email: [email protected] 

Fax #: 206-768-8910

Mailing Address:
Attn: Director of Quality Improvement & Outcomes
Pioneer Human Services
7440 West Marginal Way South
Seattle, WA  98108

Or , feel free to call us on our Hotline #: 206-752-6349

For more information on Pioneer’s complaint process, please contact our Quality Improvement & Risk Management Team at: [email protected].