a safe harbor during turbulent times

2020 was a year of uncertainty and fear for many, as the COVID-19 pandemic spread across the globe. It was also a reckoning with the racial injustice that has permeated our country’s history since its inception.

At Pioneer, we embraced our new values to help guide us through this turbulent time—a clear reflection of our commitment to the people we serve, to our community, and to each other.


We have the power to redefine ourselves, our communities and our world.


Words are a promise that we fulfill with our actions.


The more we learn, the better we become.


We believe empathy and accountability go hand-in-hand.


We empower each other because we are stronger together.

charting new courses

when the pandemic hit and stay-at-home orders began to take effect, many of the people we serve felt like the sand beneath their feet was slipping away. They were among the first to have their hours cut and their jobs eliminated. Those that were still working were largely employed in “essential” positions, which increased their risk of exposure and exacerbated the lack of child care and challenge of adapting to remote schooling— particularly if they did not have computers or reliable internet. The loss of human interaction and isolation we all felt was particularly difficult for those who were releasing from incarceration and those in recovery from substance use and mental health conditions.

As in all times of national hardship, inequalities related to race and class were magnified. The long history of systemic and environmental racism that has led to extremely high rates of chronic health conditions in BIPOC communities, coupled with the inequities embedded in the health care system, left many of our clients even more vulnerable.

We knew we had to quickly adapt to secure resources to help meet their emerging and urgent needs, while also retooling our programs to provide a strong foothold and serve as a launching pad for the future.

navigating troubled waters

how our programs responded

Many of our services were deemed essential and remained open to serve people throughout the year. It was a sink or swim situation—and our employees were determined to swim. They immediately banded together to find safe and creative ways to ensure people in all our residential programs—treatment facilities, stabilization and diversion programs, reentry centers and housing— continued to get the care they needed in a stable and therapeutic environment. Our facilities team jumped into action to outfit our facilities, and everyone worked together to secure personal protection equipment (PPE) and cleaning supplies for staff and clients across the state. With shortages everywhere, this was no small feat.

For those services that could be provided remotely, we had to quickly learn how to deliver virtually, while navigating new and ever-changing rules and regulations. Our outpatient clinics began offering tele-health counseling and treatment sessions almost immediately. We outfitted safe spaces for people who did not have access to technology to engage in treatment and other services. Our Roadmap to Success job-readiness curriculum was converted to online classes and we were able to resume classes in short order. While virtual services have been a big adjustment for everyone involved and don’t entirely make up for the inherent value of group-based, in-person services, they provided a lifeline for many of the people we serve and kept them connected to support.

We also launched a COVID-19 Relief Fund. And our generous donors came to the rescue, providing basic needs such as food and hygiene products, transportation support and rent subsidies to offer immediate relief to those most in need.

Physical distancing and quarantine requirements limited our capacity in some programs over the year and we had to reduce class size to meet the needs of our job readiness students. Through it all, the people we serve continued to realize amazing outcomes.


job-readiness training






“When I was young, I was very independent. Maybe too independent for my age. By the time I was 20, I had two daughters and a pretty serious drug habit. As my drug use began to take over my life, I lost custody of both girls and ended up on the run from law enforcement for a few years.

Addiction is a disease, but trying to get clean is almost impossible when you don’t deal with your mental state. I was wracked with guilt and shame. I just wanted to numb myself from the pain and heartache, and I didn’t believe I deserved anything good. I would do anything to support my drug habit. When I was finally arrested, I had racked up 23 felonies and was given a six-year prison sentence.

After cycling through treatment, relapse and prison again, as well as a very abusive relationship, I enrolled in Pioneer’s Roadmap to Success class and eventually went to work for Pioneer’s Food Services Division. Over the next few years, I moved into Pioneer’s housing and was promoted several times.

Today, I am proud to be the kitchen manager at Pioneer Food Services in Tacoma and oversee the preparation and delivery of more than 1,000 meals a day. Now, it’s my turn to give back and mentor trainees that are struggling with their past. It’s a part of my job that I take very seriously.

Pioneer gave me a second chance and the support that helped me to build up my self-confidence and self-worth. I am happy to share that I have been clean and sober for over three and a half years now. This has allowed me to take accountability for my actions and build a relationship with my grown daughters. As I continue to work on my recovery journey, attend my support group meetings weekly, and build my career, I am so grateful to know that Pioneer always has my back!”

Full Story
"Now, it’s my turn to give back and mentor trainees that are struggling with their past. It’s a part of my job that I take very seriously."

weathering the storm

how our business lines responded

The collapse of the travel industry and the resulting decline of the aerospace industry hit Pioneer Industries, our largest business line, hard in 2020. We were forced to suspend production for an entire month and ultimately had to lay-off more than half our workforce to adapt to declining demand—a very painful decision that was necessary to ensure the long-term health of the whole organization.

Meanwhile demand for our distribution and food services remained relatively steady, and our construction team had its biggest year ever.

Through it all, we prioritized maintaining representation of people with conviction histories and substance abuse disorders across the workforce—a vital part of our mission—at 63% for 2020. We are proud to report that every business line weathered the storm and is wellpositioned to rebound and grow to offer more careeroriented jobs as the economy begins to recover.

our business lines

...by the numbers

824,000 aerospace parts manufactured
6,610 orders filled through our distribution center
1,000+ meals prepared and delivered every day
10 construction projects completed

providing safe harbor

One particular bright spot in 2020 was the opening of our first-ever ground-up housing development on Capitol Hill in Seattle. Aspen Terrace opened its doors to our first residents on December 24!

Grounded in our belief that housing is more than simply a place to go, it should be a place to grow. Aspen Terrace was specifically designed to provide a welcoming, safe environment centered around building community and empowering residents to thrive in all aspects of their lives. The building itself offers 89 furnished studio units, a beautiful private courtyard, a computer lab with free wi-fi, a community room where residents can gather for classes, recovery support groups and other communitybuilding events, and a range of on-site support services.

We look forward to improving and expanding all of our housing programs in the future—many of our current buildings are over 100 years old—so that all of our residents can enjoy modern amenities and we can help even more people realize the comforts of having a home!

Take a video tour of Aspen Terrace and meet a few residents HERE.


“I grew up poor but was always rich in family and love.

As a little boy, I just figured everybody went to the food bank. Then one day on the bus my mom broke down in tears, explaining why I could not have certain things even though she was working several jobs to make ends meet. This was my first lesson in economics, and the financial disparity inspired my entrepreneurial spirit.

I started my first business as a teenager and several afterword. Businesses like window washing, bike repair, dog breeding, etc. Always things that were needed in my environment. Eventually that turned into selling drugs because that’s where the high profit margins were at. I started to see how it was harming my community and could get me or someone I loved hurt. But I was successful and it was hard to walk away from the money.

Then I got busted and ended up serving 12½ years in federal prison. I was shipped all over the country and it kept me away from my family. That really motivated me to build a solid foundation for my life. I took advantage of every educational and health/wellness class offered, and I rediscovered my passion for art while I was still inside.

When I released to the Pioneer Fellowship House, I got referred to Roadmap to Success and it gave me all the support I needed to get a job. I learned communication skills - how to use language to help break down barriers and highlight my positive skills – and got clothes and a bus pass to help with my job search.

After I graduated from Roadmap, I enrolled at Seattle Central College to study IT Network and Administration and shortly landed a job at Seattle Central as a peer-to-peer navigator, specializing in reentry support. It was a perfect fit. I am still there, and I am also the proud owner of two successful and growing businesses that fulfill my entrepreneurial spirit and allow me to pursue my love of art.

One of the projects I am most excited about is the mural I was commissioned to do at Aspen Terrace. Pioneer has played a foundational part in my life, so this is a way I can give back and have a positive impact not only within Pioneer but with the other community members that are living and thriving there as well.”

Full Story
"Pioneer has played a foundational part in my life, so this is a way I can give back and have a positive impact not only within Pioneer but with the other community members that are living and thriving there as well."
Click here for a video of the mural in progress

a rising tide

...lifts all ships

Philanthropy was also thrown into turbulent waters in 2020. Our clients needed us more than ever and all our donor engagement activities (tours, Roadmap to Success graduations, volunteer opportunities, etc.) were halted with the pandemic lockdown. Luckily, you—our generous donor community— stepped up to ensure that we could meet the needs of our clients and participants.

In April 2020, we started our first-ever special fund – the COVID 19 Relief Fund – where we were able to provide direct relief for basic needs to those who needed it most. These funds helped house, feed and transport people during their darkest days. We also created the Change for Change Network, our major giving society, to acknowledge those who are investing in Pioneer’s mission. Feel free to reach out to learn more.

We are very grateful to all our funders that include individuals, corporations and foundations who came together to support Pioneer and helped us survive the challenging year. A great big thank you to each and every one of you!

100% of your support goes directly to client services

thank you to our donors

...for anchoring us during uncertain times

Mariam Abarientos

Berndaette Acacio

Sandhya Agrawal

Qurat Ain

Armen Akopyan

Debbie Allen

Kendall Anderegg

Debra Anderson

Taira Anderson

Stacey Arnold

Susan Ashe

Payam Azadi

Justin Bailey

Bruce & Linda Baker

Richard Baker

Micah Baldwin

Kathy Ballou

Ethel Banta

Kate & Caleb Banta-Green

Andrea Barry-Smith

Robert & Rebecca Bateman

Denise & Rob Bateman

Brett Behrends

Mark & Leslie Behrends

Duane Behrends

Daniel Bennett

Lois Bergstrom

Becky Bicknell

Beth Billington

Steve & Connie Bishop

Wade Black

Aaron Blank

Emily Bley

Christopher Blodgett

Jane & Gregg Blodgett

Michael Blumson

John Borland

Felicia Bowen

Jalair Box

Dennis Braddock

Peder & Macy Brakke

Jack & Joni Brand

J.A. Bricker

Rich Brock

Robin Brumett

Jeff Brumley

Patrick & Gayle Bryan

Christian Burnham

Kari Burrows

Brian Busic

Laura Butler

Belinda Butler-Bell

Keely Butters

Morgan Byrd

Betsy Cadwallader

Ren Caldwell

Frida Campbell

Eric Carlson

Mark & Melinda Carlson

Shane Carlson

Kraig Carrere

Mark Carter

Michelle Cash

Christina Cauthron

Emily Caveness

Timothy Chace

Barbara Chamberlain

Kevin Chang

Nancy Chavez

Reginald Christofferson

Bradley Clem

Laura Clise

Mason Cogle

Krysta Coleman

James Coleman

Victoria Coley

Natalija Colic

Christie Collings

Jerry Colonna

William & Marilyn Conner

Chris Cooper

Heidi & Patrick Cosentino

Sharon Cox

Tamie Cox

Bob Coyne

Lissa Cunneen

Margaret Curtis

Shelly Dahl

Jeremy Daniels

Kyler Danielson

Mariah David

John Davidsson

Michael Davis

Caitlin Davis

Isabelle DeWulf

Patrick Deeny

Eugene Defelice

Fran Delashaw

Lindsay Depow

Pamela Derusha

Kristy Dickson

Rebecca Dietz

Juli Dorgan

Miriam Drapkin

Larry & Dorothy Dubia

Julia Dull

Liz & Mike Dunbar

Patrick & Susan Dunn

Sue Dunn

Todd Dunnington

Cheryl Ebner

Lonnie Edelheit

Jonathan Edwards

Jessica Eggert

Victoria Eldridge

Julia Epperson

Sonya Erickson

Ann Espo

Kelly Evans

Dorothy Fallihee

Roger Fallihee

Shawn Farwell

Barbara M Farwell

Nick & Kristen Federici

Leslie Feinzaig

Anne Fennessy

Clara Fernandes

Kim Finch Cook

Jon Fine & Paula Selis

David Fisher

Dana Fontes

Brandy Fouts

Chase Franklin

Melinda French

Betti Fujikado

Thomas Furlong

Sophia Gaffney

José Gaitán

Marie Gallanar

Brandi Garcia

Christina Garvin

Elizabeth Gay & Alan Haynie

Steve Gelb

Kath Geramita

Val Gorder

Daniel Gottlieb

Laura Graber

Judith Graf

Kathy Graffis

Daniel Greenberg

Stephanie Gudgel

Kim Gunning

Priya Gupta

Roger Haight

Katy Hall

Katie Halley

Tod Hamachek

John Oris Hansen

Nancy Harris

Jessica Hauflaire

Dan & Jessica Hawkins

Josh Hedrick

Jean-Francois Heitz

Mark Henderson

Marquita Henley

Bryan Hershman

John Hickey

Mike & Audrey Hicks

Debbie Hidell

Sara Hiemstra

Nathan Higgins

John Higgins

Steven Hill

Bradley Hilton

Suzanne Hittman

Cindi Holmstrom

Gail Hongladarom

Kari Hovorka

Lori Hughes

Mike Humphries & Judith Ralston

Shaunta Hyde

Nancy Isserlis

Mariana Ivascu

Erin Jackson

Joel Janda

Abigail Jenkins

Zabrina Jenkins

Tracy Johnson

Jenifer Johnson

Andrea Jones

Rebecca Judy

Christine Julian

Jim Justin

Ajith Kampillil

Karen Kawada

Kendal Kemery

Nancy Kick

Laura Kimball

Mikaela Kiner

Arielle King

Deanna Knoff

Shannon Koller

Michelle Kornegay

Ruth Korotzer

Teresa Kotwis

Dean Kralios & Scot Partlow

Zarah Kushner

Dan Lambert

Elena Lamont

Jeff Lasorella

Mary Laurie

Karen Lee & Alan Ellison

Lekrisha Lee

Greg Lenti

Kathy Levine

Bill Lewis

Martha Lindeman

Stuart Linscott

Kimberlee Lohr

Jorge Londono

Robin Lorenzini

Gregory Lumen

Kaleigh MacDaniels

Nicholas MacPhee

Dennis Madsen & Debbie Mahan

Barb Maduell

Annemarie Mainwaring

Betsy Malm

Robert Mandich

Sophia Manos

Ruth Maroun

William Martinoli

Irene Matthews

Caitlin May

Rowan May

Frances May

Julie McCallum

Peter McClung

Mary McWilliams

Corrie Meddaugh

Todd Medearis

Joanne Meins

Ann Melone & Boyd Pickrell

Kanen Merrill

Neil Metzler

Mike Millegan

Carlos Miller

Katherine Miller

Nathan Miller

Robert Milliken

Katharine Milton

Corazon Mitre

Sixta Morel

Verlarne Moreland

Michelle Morico

Steve & Beth Mullin

John Mullin

Kurt Myers

Shree Nath

Jiquanda Nelson

Christine Nettles

Jack & Jin Ng

Michael Nouwens

Paul Nowak

Page Oatis

Lisa Oelsner

Schwind Orr

Kiara Orr

Peggy Papsdorf

Sydney Parker

Dianne Peach

Wally& Bonnie Peltola

Andrea Pesola

Wade Peterson

Shannon Peterson

Anthony Petrarca

Lisa Pfeiffer

Christine Philipps

Ed Phippen

Susan Pierce

Christopher Poulos

Andrew Prather

Eric Pringle

Joseph Purvis

Kristie Putnam

John Putre

Len Radziwanowicz

Sabah Randhawa

Harrison Reber

Mary Jo Rechtin

Ben Redmond

Meredith & David Regal

Bill Reid

Cindy Rhodes

Leslie Rice

Brent Richins

Elizabeth Rinehart

Audereen Ritz

Nick Rivera

Ryan Roberts

Gregory Roberts

Ann Robson

David Robson

Kristi Rodriguez

Stephanie Roe

Jason Rogers

Joy Rubin

Carlos Ruiz

Angela Russell

Patrece Salanoa

Josie Sanger

Eric Sawyer

Lisa Schaures

Amy Scheumann

Karen Schroedel

Jan Schwenger

Gail Scott

Julie Seng

Donna Sexton

Randi & Bart Shilvock

Scott Schoultz

Kaarin Shumate

Mark Siegel

Dan Sigler

Craig Sims

Kathryn Smith

Mark Smith

Laura Smith

J.D. Smith

Jennifer Smith

Kate Smithson

Nanette Sorich

Theresa Standish-Kuon

Margaret Stanley

Syretha Storey

Shauna Straight

Nick Straley

Cheri Streby

Marilyn Strickland

Adrienne Stuart

Kathleen Sullivan

Thomas J. Tabler

Noriko Takuma

Ahjai Talley

Amelia Tamez

Gabriel Tamez

Jose Tamez

Lionel Tamez

Tina Taylor

John Thein

Jennifer Thomsen

Paul Tice

Whit Tice

Stephanie Tice

Jay Tihinen

David Vaino

Kim Vu

Elizabeth Wagner

Stanley Walker

Art Wang

Anthony Ward

Sonya Warner

Kevin Wartelle

Helen Wattley-Ames

Tonita Webb

Shelley Webb

Tali Weiss Levy

Patrice West

Sean West

Rochelle Whelan

Randy Wilcox

Darlene Wilczynski

Lena Williams

Kathy Williams

Karen Denise Wilson

Jenny Wilson

Kirby Winfield

Christina Woolridge

Chad Workman

Barbara Wortley

Tony Wright

Ann Yoo

Hilary Young

Mary Yu

Dick Zais


...who’ve helped keep us afloat

Alaska Airlines

Alliance 2020, Inc.


Arthur J. Gallagher Foundation

Assured Partners MCM

Avista Foundation

Bank of America Charitable Foundation

Bank Of The West


Bouwer Construction Company

Brooks Kolb LLC

Cambia Health Solutions Fund of The Oregon Community Foundation

Cardinal Paint & Powder

Chase Bank

Chuckanut Health Foundation

City of Spokane

Combined Federal Campaign

Community Health Plan of Washington

Continental Mills


Costco Charitable Contributions Committee

Dean Alan Architects PLLC

Dell EMC


Fales Foundation Trust

Fidelity Charitable

Fred Meyer Community Rewards

Frontstream Comprehensive Distribution


Global Credit Union


Gorecki Fleet Real Estate

Greater Tacoma Community Foundation

Health Sciences & Services Authority of Spokane County


Hillis Clark Martin & Peterson P.S.

Kantor Taylor

KeyBank National Association

King County Employee Giving

Laughlin Supply Company

Lease Crutcher Lewis


Mike & Audrey Hicks

Molina Healthcare of Washington

Muckleshoot Indian Tribe


Murphy, Armstrong & Felton, LLP

Network for Good

North Sound ACH

One4All Charitable Fund

OnePierce Community Resiliency Fund

Pacific Premier Bank

Penser North America INC.

Perkins Coie

Project Beauty Share

Providence Health Care

PSR Mechanical


Resilience Fund of the Whatcom Community Foundation


Schnitzer Steel Industries

Schwab Charitable

Seattle Credit Union

Seattle Jobs Initiative

Sisters of Providence

Skagit Community Foundation

SMR Architects

Spokane Transit Authority

Terra Staffing Group

The Blackbaud Giving Fund

The Boeing Company

The F. Danz Foundation

The Seattle Foundation

Toss’d Custom Salads

Tulalip Tribes Charitable Contributions

United Way of King County

United Way of Pierce County

United Way of Skagit County


US Bancorp Community Development Corporation

US Bank

US Bank Foundation

Vanguard Charitable

Vulcan Inc.

WA State Health Care Authority

WA State Secretary of State

Walsh Construction Co.

Washington Federal Foundation

Washington Trust Bank

Westminster Presbyterian Church

Windemere Capitol Hill Foundation

Winston & Cashatt

Workforce Snohomish

Your City Sports

YourCause, LLC

  • Bureau of Prisons 6,559,002
  • Health & Human Services 3,369,218
  • Probation Office 582,469
  • Department of Labor 505,025
  • Veterans Affairs 179,129
  • Other 196,778
  • Social & Health Services 5,902,356
  • Corrections 69,085
  • Managed Care Organizations14,619,761
  • King County 5,446,788
  • Behavioral Health Organizations2,856,246
  • Snohomish County 2,289,911
  • Spokane County 1,212,966
  • Skagit County 792,715
  • Elevate Health 566,090
  • Whatcom County 486,274
  • Greater Lakes Mental Health 109,800
  • Other 393,885
  • Rents 3,722,956
  • Manufacturing 16,383,416
  • Distribution 3,182,588
  • Construction 2,276,290
  • Food 1,058,113
  • United Way 32,500
  • All Other Contributions 579,884
  • Retail Rental Revenue 1,247,039
  • Treatment Fees 92,131
  • Other Income 550,000
  • 75,262,414

2020 financial information

  • 91,119,233
  • 75,262,414
  • 91,119,233