Coronavirus (COVID-19) Updates and Guidance

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UPDATED October 27, 2020

The safety and well-being of our clients and staff is our top priority during this unprecedented time. We are actively monitoring and responding to all recommendations made by the Centers for Disease Control and Prevention (CDC) and our local public health authorities.  

Please accept our apologies, but at this time we are not able to accept in-kind donations at our programs except for: safety masks; sanitary wipes, hand wash soap and hand gel.

NOTE: Given the fluidity of the current response across the region and country, we will continue to update this information as our response evolves to keep pace with emerging information and guidance. Please check back regularly.

How we are supporting our clients, customers and communities

Residential programs – Includes treatment, federal reentry and youth programs
  • Our residential programs are fully operational.
  • To reduce potential exposure, we are not accepting visitors at any of these programs at this time.
  • We are screening all staff and clients prior to entrance and asking people with a fever or other symptoms to self-quarantine and seek medical care if needed. 
  • We have implemented additional training for all employees on hand washing and hand sanitization, and are ensuring strict employee and client compliance with washing/sanitizing hands thoroughly and often. 
  • We have increased the frequency of the required cleaning and sanitization of our facility, including surfaces and common areas.
  • We encourage clients and their families to communicate through phone and video chat (where available). Phone time will also be increased for clients. 
​​​​Outpatient treatment programs
  • Our outpatient clinics are fully operational, providing counseling and treatment via telephone and virtual meetings, and offering some on-site services.
  • We are screening all staff and clients at the entrance to our clinics and asking people with a fever or other symptoms to self-quarantine and seek medical care if needed. 
  • We have implemented additional training for all employees and clients on hand washing and hand sanitization, and are ensuring strict employee and client compliance with washing/sanitizing hands thoroughly and often. 
  • We have increased the frequency of the required cleaning and sanitization of our facility, including surfaces and common areas.
Roadmap to Success job-readiness training program
  • Roadmap to Success job-readiness training programs in Seattle and Spokane are operating via a virtual program to keep students and staff safe. The Roadmap to Success program in Everett is temporarily closed. As soon as classes are held in-person, we will be announcing graduation dates.
  • The Roadmap teams will continue individual job-readiness support and case management as available.
Housing facilities
  • We are asking that residents limit visitors to as great an extent as possible and align to social distancing guidance. Any visitors who are ill will be asked to leave.
  • Strict cleaning processes have been implemented to ensure proper methods are being used and additional efforts are being made to regularly clean and sanitize common areas. 
  • Residents are being asked to self-isolate if they are ill and seek appropriate medical attention when indicated.
Other programs
  • The Carnegie Resource Center in Everett is open and serving community members. Please refer to safety protocols listed on their website listing HERE. 

Business lines
  • Our manufacturing plants are operational with a partial staff providing essential manufacturing services. 
  • ​Central Food Services is deemed essential according to the Governor’s “Stay Home, Stay Healthy” order and will remain open.
  • Our construction team is deemed essential according to the Governor’s “Stay Home, Stay Healthy” order and will remain open.
  • Our aerospace distribution center is deemed essential according to the Governor’s “Stay Home, Stay Healthy” order and will remain open.

In our facilities that remain open, we have taken the following steps:

  • Non-essential onsite meetings and tours have been suspended.
  • We are practicing social distancing measures.
  • We are screening staff and asking people with a fever or other symptoms to self-quarantine and seek medical care if needed. 
  • We have implemented additional training for all employees on hand washing and hand sanitization, and encourage washing/sanitizing hands thoroughly and often. 
  • We have increased the frequency of the required cleaning and sanitization of our facilities, including surfaces and common areas.
​​Administrative offices​
  • Non-essential onsite meetings and tours have been suspended.
  • We are practicing social distancing measures at all essential in-person meetings.
  • We are screening staff and asking people with a fever or other symptoms to self-quarantine and seek medical care if needed. 
  • We have implemented additional training for all employees on hand washing and hand sanitization, and encourage washing/sanitizing hands thoroughly and often. 
  • We have increased the frequency of the required cleaning and sanitization of our facilities, including surfaces and common areas.

How we are supporting our employees

We are fully committed to providing a safe, stable work environment for our employees. At Pioneer, we serve some of the most vulnerable people in our communities and they rely on us to provide safe, stable, high-quality services during this difficult time. We are only able to meet that need through the hard work and dedication of our employees.

  • We have been communicating regularly with employees across the state to keep them informed on emerging information, our response, and what they can each do to protect themselves, our clients and help prevent the spread of the virus. 
  • ​We have sent people home if they come to work sick.
  • We have implemented a new leave program to ensure our employees don't lose pay or deplete their leave if they are directly impacted by this epidemic. 
  • We have directed all employees who can work remotely to do so. 
  • We have encouraged all employees to follow guidance regarding limiting close contact with others. 

We can all do our part to help

Please take these steps to help prevent virus spread:
  • Wash your hands often with soap and warm water for at least 20 seconds.
  • Practice social distancing by avoiding social gatherings. 
  • Avoid touching your face, including eyes, nose or mouth.
  • Avoid contact with people who are sick.
  • Stay home if you are sick, except to get medical care.
  • Cover your mouth and nose when you cough or sneeze using your elbow or tissue; avoid coughing or sneezing into your hand. Throw the tissue away and wash your hands.
  • Clean and disinfect objects and surfaces you touch.

Full guidance from the CDC is available HERE.

We also unite with King County's message on stopping discrimination caused by the virus: 

"Misinformation about coronavirus can create fear and hostility that hurts people and makes it harder to keep everyone healthy. We’re stronger as a community when we stand together against discrimination."