Information For Families

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Phone calls

Pay phones and program phones are available for residents to make personal calls during scheduled times, and at the programs discretion. Family members trying to reach a resident can call the main number at 360-856-3186, Monday - Friday 8:00 AM - 5:00 PM.

For after hour emergencies only please call 360-856-3179.

Mail/packages

Residents are given two (2) postage stamps each week to mail letters.  If they want to mail a package, they are responsible to pay for the postage on their own.

All incoming letters and packages are opened with the resident and searched for unsafe items.

Address mail or packages to:

Resident’s first & last name
Pioneer Center North
1960 Thompson Drive
Sedro-Woolley, WA 98284
Resident’s first & last name
Pioneer Center East
P.O Box 9838
Spokane, WA 99209
What a Resident is Allowed to Bring to Residential Treatment

For your convenience, we have created a list of the items that residents are allowed and not allowed to bring with them to Pioneer Center North and East. Please read list HERE.

Visitation

All potential visitors must attend Pioneer’s family orientation program before being authorized to visit a resident.  The orientation is held each Sunday and is a one-time requirement for each resident admission.   Approved visitors will be notified by the resident regarding orientation and visiting times.

Approved visitors are required to sign the Visitor’s Log at the time of each visit.  No one will be allowed on the unit until they have signed in.  Visiting hours and rules are posted.

All visitors are subject to search or breathalyzer testing, and may be asked to leave the premises by any staff member.  Visits should not interfere with the resident’s treatment program.

Privacy

Federal Laws 42 CFR Part 2 , 45 CFR Part 160, and 45 CFR Part 164 Subparts A and E protect patient clinical records.  Representatives from PCN will not share any patient information with a person outside the program UNLESS:

  1. The resident has provided written consent
  2. Disclosure is allowed by a court order; or
  3. Disclosure is made to medical personnel in a medical emergency or to qualified people for research, audit, or program evaluation.